Terms of Sale

Updated: 2026-10-01

This is an e-commerce site accessible via Internet at www.barebells.fr (hereinafter the "Website"). It is open to any user of the Website (hereinafter “Customer”).

The Website is published by Barebells Functional Foods France SAS, whose registered office is located at 174, rue des Quai de Jemmapes 75010 Paris, registered under number 850 725 540 RCS Paris. Its intra-community VAT number is FR 29 850725540. The company can be contacted at the following address: hello@barebells.fr.

Please read these terms and conditions carefully regarding your rights and obligations, as well as limitations and exclusions that may apply to the sale of products from Barebells Functional Foods France SAS on the Website.

  1. APPLICABILITY AND GENERAL INFORMATION
    1. The present General Terms and Conditions (“Terms”) apply to all agreements entered into between you (“Customer”, “you”) and us, Barebells Functional Foods France SAS, (“Company”, “us”, “we”) regarding purchase and sale of products through the Website (hereinafter “Products”).
    2. For the purposes hereof, it is agreed that the Customer and the Company shall be collectively referred to as "Parties" and individually as "Party".
    3. As our Products are only meant for customers who are at least 18 years old and able to enter into binding legal contracts, you can only place an order if you meet these requirements. We deliver only within France. We do not provide cross-border delivery outside this territory. However, Customers from other EU Member States may place orders on the same terms as local Customers if the order is delivered to an address within delivery territory set out in this clause or collected there by the Customer or its carrier.
    4. The Products sold on the Website are not intended for resale or distribution. Without prejudice to any other right, we reserve the right to cancel orders and/or suspend accounts for which we believe that the Products, including due to their quantity, are ordered in violation of this provision.
    5. You must be a consumer as these Terms apply to consumers only. The term consumer used here has the meaning of the "preliminary article" of the French Consumer Code.
    6. When you place an order by clicking on the “ORDER WITH OBLIGATION TO PAY” button, you agree to these Terms. Other or conflicting conditions shall not apply unless expressly agreed otherwise in writing.
    7. Any order for a Product offered on the Website implies consultation and express acceptance of these Terms. These Terms are accessible at any time on the Website and the Customer will be provided with the text of these Terms electronically, in such a way that the Customer can easily store them on a durable data carrier. The Customer declares that he/she has read and accepted these Terms by checking the box provided for this purpose before implementing of the online ordering procedure. The version of the Terms that applies to your order will be the version in effect on the Website when you place your order. We will not change the terms that apply to your order after the order has been placed.
    8. A copy of these Terms will also be sent with the confirmation of the order.
    9. You should print or save a copy of these terms and conditions for future reference. We do not save the terms and conditions for you. Click here to print a copy of these terms and conditions.
  1. CONCLUSION OF CONTRACT
    1. The Products offered for sale by the Company are those presented on the Website, on the date of the Customer's consultation of the Website, within the limit of the available stocks and subject to the conditions stipulated in the preamble.
    2. The presentation of Products on the Website does not constitute a binding offer, but only an offer to place orders.
    3. Furthermore, Customer is required to read the description sheet of each Product to find out the characteristics thereof.
    4. If the Customer wishes to order Products, they will select the different Products that interest them and indicate this interest by clicking on "ADD TO MY CART". This action adds the product to "MY CART". An order summary will appear on the screen.
    5. After checking the status of his order, and once all the requested information has been provided by the Customer, the Customer will click on the "Pay" button to pay for the order.
    6. At this stage, the Customer will be directed to a page displaying the billing and delivery addresses, which can be modified if necessary. The Customer will have the option to send a message of their choice for delivery.
    7. If the Customer accepts the Terms and Conditions, they will click on the "ORDER WITH OBLIGATION TO PAY" button. By doing so, you submit a binding offer (called a proposal) to purchase the Products listed in the order summary.
    8. After receiving your order, the Company will send you a confirmation by email with your order number and details of the Products you have ordered. This automatic order confirmation only confirms that the order has been received by the Company and does not constitute an approval of your order (so-called acceptance).
    9. The contract is only concluded when the Company accepts your order by a separate email or by sending the Products (whichever occurs first). We will accept or reject your offer within one (1) week after you have placed your order.
    10. We ensure that we describe all Products as accurately as possible. However, minor variations may occur. All Product images should be considered as examples. Product images may vary depending on the colour settings of your computer or digital device.
    11. The Company reserves the right to refuse approval of any order placed on the Website, including but without limitation, due to inaccurate or incomplete Product description, specifications or pricing and limited Product availability.
    12. Please contact the Company’s customer service department at hello@barebells.fr for assistance if you wish to request changes to your order. However, the Company cannot guarantee that changes to your order can be made. More information on returns and refunds etc. can be found under Clause 6 och 7.
  1. USE OF OUR PRODUCTS
    1. We supply the Products for private use only. Always read the label on all Products you have ordered from the Website before using or consuming them. Consult your doctor before using any product if you have allergies or other health concerns.
  1. PRICES AND PAYMENT TERMS
    1. All prices published on the Website are subject to change without prior notice. The price charged for a Product will be the price in effect at the time the order is placed, as indicated during the check-out process and in your order confirmation e-mail.
    2. Prices shown on the Website include statutory VAT and all non-variable delivery, handling and other fixed costs and do not include variable (delivery) charges. The variable (delivery) charges, if any, will be added at check-out.
    3. The time of payment varies depending on the payment method you choose during the check-out process.
    4. Your payment is handled by Shopify Payment with encryption and according to strict banking standards. We accept the following payment methods on the Website: card payment via MasterCard and VISA, Apple Pay, Google Pay, ShopPay, PayPal and Klarna.
    5. You represent and warrant that (i) the payment card information you provide to us is true, correct and complete, (ii) you are authorized to use such payment card for the purchase of Products, and (iii) any charges incurred by you will be paid by your payment card company.
    6. When you choose a payment service provider listed above, you will do so at your choice and as their customer. The terms and conditions (including privacy policies) of the service provider apply. As between you and us, it is your responsibility to consult the respective terms and conditions. We do not assume responsibility or liability for your use of, or the services provided by, the payment service provider of your choice.
  1. SHIPPING AND DELIVERY
    1. The Company will arrange delivery of the Products either to a delivery point or to your home in France (depending on the shipping method offered and which one you choose). The Company currently only offers shipping within France.
    2. We aim to deliver within three (3) to five (5) working days of confirmation of an order, unless otherwise agreed. All dates given for delivery of ordered Products are only approximate. If, unexpectedly, the delivery time exceeds thirty (30) days, you can cancel your order. In this case, you will be refunded the purchase price plus any shipping and handling costs (if you paid before delivery).
    3. The cost of each delivery method is clearly indicated during the ordering and checkout process. You will be charged for all shipping and handling fees indicated during the order- and check-out process.
    4. You are solely responsible for providing us with an accurate and accessible shipping address during the order checkout process. If the address information is not correct, you are obliged to reimburse the costs of failed delivery. If you want a new shipment of the Products, the new shipping costs will be charged again and will be the same as the original shipping costs.
    5. We reserve the right to charge for the costs of handling non-collected parcels (return freight, forwarding costs, etc.). Therefore, we charge a fee of maximum EUR 20 depending on weight if a package is not collected. Therefore, please note that if you cancel a purchase and wish to return the Products, you must first collect the package and then return it as described in these Terms.
  1. RIGHT OF WITHDRAWAL

You have the right of withdrawal in accordance with the following provisions:

Information about the right of withdrawal

Right of Withdrawal:

Customers have a period of fourteen (14) days to exercise their right of withdrawal if they are not satisfied with the Product(s) ordered.

This period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Product(s).

To exercise the right of withdrawal, the Customer must notify the Company (Barebells Functional Foods France SAS, c/o byrd technologies, c/o FR – MVM Log II (MVG), 2 Rue Ampère, 85130 Les Landes-Genusson, L’Atelier 119, France, hello@barebells.fr ) of their decision to withdraw by means of a clear and unambiguous statement (for example, a letter sent by post or email). The Customer may also use the electronic “Withdraw from the contract” function available on our website (you can access this form here). It is not mandatory to use a specific form or means of contact, provided that the statement is clear and unambiguous.

Customers must return, at their own expense, the Product(s) ordered without undue delay and, in any event, no later than fourteen (14) days from the day on which the Customer communicated their decision to withdraw. The Product(s) must be returned in their original packaging and container, together with the invoice.

The Company will provide the Customer with an acknowledgement of receipt of the withdrawal at the email address specified in the order.

If the above conditions are met, the Company will reimburse the Customer, within fourteen (14) days, the amounts corresponding to the Products purchased by the Customer and the standard delivery costs.

The Company may withhold reimbursement until it has received the Products or until the Customer has provided evidence of having sent back the Products, whichever occurs first.

The Company will make the reimbursement using the same means of payment as the Customer used for the initial transaction (unless the Customer has expressly agreed to another means of payment).

In accordance with Article L.221-28 of the French Consumer Code, sealed products which are not suitable for return for reasons of hygiene or health protection and which have been unsealed by the Customer after delivery will not be refunded, returned or exchanged for reasons of hygiene and health protection.

Accordingly, the Customer is informed that they will not be entitled to exercise their statutory right of withdrawal in respect of such Products.
  1. WARRANTY, RETURNS, CLAIMS AND REFUNDS
    1. As we sell food products, the health and safety of our customers are very important to us. For health, safety, and hygiene reasons, we sell our products sealed.
    2. Therefore, we only accept returns made in accordance with the above if the Product is in a resalable condition when we receive it. This means that the Product packaging and any plastic/cellophane wrapping covering it must be intact and must not have been torn or damaged.
    3. The Customer must consume the Product before the expiry date indicated on our Products. Beyond this date, no claims can be made regarding the taste, appearance or freshness of the Products.
    4. Subject to the expiry date indicated on our Products, all Products offered for sale on our Website benefit from the legal guarantee of conformity (as defined in Articles L.217-3 et seq. of the Consumer Code and subject to the conditions of these provisions) and the legal guarantee against hidden defects (as defined in Articles 1641 et seq. of the French Civil Code and subject to the conditions of these provisions), which allow the Customer to return defective or non-conforming Products free of charge, provided that they have been used normally.
    5. In the event of legal action brought under the statutory warranty of conformity, the Customer:
      1. has a period of two (2) years from the delivery of the Product to take action;
      2. may choose between (i) repair or (ii) replacement of the Product, provided that the Customer's choice does not result in a manifestly excessive cost compared to the other option, taking into account the value of the Product or the significance of the defect;
      3. is exempt from providing proof of the existence of the non-conformity of the Product during the twenty-four (24) months following delivery of the Product under the aforementioned conditions.

      Return shipping costs will be borne by the Customer and will only be reimbursed if the Company is liable under said guarantee.

      In accordance with Article D211-2 of the Consumer Code, the procedures for implementing legal guarantees are as follows:

      "The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared."

      "When the sales contract for goods provides for the continuous provision of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the entire provision period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared."

      "The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods."

      "The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them."

      "If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee."

      "If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods."

      "The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:"

      "1. The professional refuses to repair or replace the item;

      "3. The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;

      "4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity."

      "The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. The consumer is not then required to request the repair or replacement of the goods beforehand."

      "The consumer is not entitled to cancel the sale if the lack of conformity is minor."

      "Any period during which the item is immobilized for repair or replacement suspends the remaining warranty period until the repaired item is delivered."

      "The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code."

      "A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code)."

      "The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods."
    6. You must obtain a receipt for your shipment when you return the Products to us. Proof of postage is free, but without it, we may be unable to refund or compensate you if your item is lost in transit.
  1. FORCE MAJEURE
    1. The Company shall be exempt from liability and other penalties caused by obstacles beyond its control, which the Company could not reasonably have foreseen at the time of purchase and whose consequences the Company could not reasonably have avoided or overcome. Force majeure shall be defined more generally as identified in Article 1218 of the Civil Code.
  1. INTELLECTUAL PROPERTY RIGHTS
    1. All intellectual property rights, such as copyrights and trademarks, on the Website remain the property of Company, its affiliates or licensors.
    2. Any use of the Website or its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without the prior written permission of Company.
  1. ENFORCEMENT AND INVALIDITY
    1. Company's failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
    2. If any term in these Terms is held to be invalid or unenforceable, such term shall be deemed severable and shall not affect the validity and enforceability of any remaining term. Instead, the Parties shall undertake to replace the invalid provision with a valid provision that comes closest to the desired financial intent.
  1. DATA PROTECTION
    1. When Customer browses the Website, creates an account and/or places an order, his/her personal data may be processed and on that occasion, Company acts as a data controller of the personal data so provided by Customer.
    2. For more information on how we collect and process Customer's personal data and what rights Customer has, Customer can consult the Privacy Policy, which can be found here.
  1. APPLICABLE LAW AND LANGUAGE
    1. All matters arising from your use of this Website (including any agreements concluded between you and us via the Website) shall be governed by French law, provided that the Customer may (where applicable) also rely on the mandatory consumer protection laws of the country in which he resides.
    2. All agreements are entered into in French. Translations of these terms into other languages are for informational purposes only. In the event of contradictions between the French text and the translations, the French text shall prevail.
  1. CONTACTS
    1. All feedback, comments, customer service requests and other communications related to these Terms should be sent to: hello@barebells.fr.
  1. MEDIATION
    1. Consumer dispute mediation: If the Customer has filed a complaint with customer service and is not satisfied with the response provided, the Customer may, in accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, contact:
    2. The selected mediation entity is: CNPM MÉDIATION CONSOMMATION.
    3. In the event of a dispute, you can file your complaint on their website: https://cnpm-mediation-consommation.eu or by mail to CNPM MÉDIATION CONSOMMATION – 27, avenue de la Libération – 42400 Saint-Chamond
    4. After prior written notification by the Client to the Company, any consumer dispute that has not been resolved may be submitted to the mediator.