Returns & Refunds
1. RIGHT OF WITHDRAWAL
Information about the right of withdrawal
Right of Withdrawal:
Customers have a period of fourteen (14) days to exercise their right of withdrawal if they are not satisfied with the Product(s) ordered.
This period expires fourteen (14) days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the Product(s).
To exercise the right of withdrawal, the Customer must notify the Company (Barebells Functional Foods France SAS, c/o byrd technologies, c/o FR – MVM Log II (MVG), 2 Rue Ampère, 85130 Les Landes-Genusson, L’Atelier 119, France, hello@barebells.fr ) of their decision to withdraw by means of a clear and unambiguous statement (for example, a letter sent by post or email). The Customer may also use the electronic “Withdraw from the contract” function available on our website (you can access this form here). It is not mandatory to use a specific form or means of contact, provided that the statement is clear and unambiguous.
Customers must return, at their own expense, the Product(s) ordered without undue delay and, in any event, no later than fourteen (14) days from the day on which the Customer communicated their decision to withdraw. The Product(s) must be returned in their original packaging and container, together with the invoice.
The Company will provide the Customer with an acknowledgement of receipt of the withdrawal at the email address specified in the order.
If the above conditions are met, the Company will reimburse the Customer, within fourteen (14) days, the amounts corresponding to the Products purchased by the Customer and the standard delivery costs.
The Company may withhold reimbursement until it has received the Products or until the Customer has provided evidence of having sent back the Products, whichever occurs first.
The Company will make the reimbursement using the same means of payment as the Customer used for the initial transaction (unless the Customer has expressly agreed to another means of payment).
In accordance with Article L.221-28 of the French Consumer Code, sealed products which are not suitable for return for reasons of hygiene or health protection and which have been unsealed by the Customer after delivery will not be refunded, returned or exchanged for reasons of hygiene and health protection.
Accordingly, the Customer is informed that they will not be entitled to exercise their statutory right of withdrawal in respect of such Products.
2. WARRANTY, RETURNS, CLAIMS AND REFUNDS
2.1 As we sell food products, the health and safety of our customers are very important to us. For health, safety, and hygiene reasons, we sell our products sealed.
2.2 Therefore, we only accept returns made in accordance with the above if the Product is in a resalable condition when we receive it. This means that the Product packaging and any plastic/cellophane wrapping covering it must be intact and must not have been torn or damaged.
2.3 The Customer must consume the Product before the expiry date indicated on our Products. Beyond this date, no claims can be made regarding the taste, appearance or freshness of the Products.
2.4 Subject to the expiry date indicated on our Products, all Products offered for sale on our Website benefit from the legal guarantee of conformity (as defined in Articles L.217-3 et seq. of the Consumer Code and subject to the conditions of these provisions) and the legal guarantee against hidden defects (as defined in Articles 1641 et seq. of the French Civil Code and subject to the conditions of these provisions), which allow the Customer to return defective or non-conforming Products free of charge, provided that they have been used normally.
2.5 In the event of legal action brought under the statutory warranty of conformity, the Customer:
- has a period of two (2) years from the delivery of the Product to take action;
- may choose between (i) repair or (ii) replacement of the Product, provided that the Customer's choice does not result in a manifestly excessive cost compared to the other option, taking into account the value of the Product or the significance of the defect;
- is exempt from providing proof of the existence of the non-conformity of the Product during the twenty-four (24) months following delivery of the Product under the aforementioned conditions.
Return shipping costs will be borne by the Customer and will only be reimbursed if the Company is liable under said guarantee.
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In accordance with Article D211-2 of the Consumer Code, the procedures for implementing legal guarantees are as follows: "The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared." "When the sales contract for goods provides for the continuous provision of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the entire provision period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, and not the date on which it appeared." "The legal guarantee of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods." "The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them." "If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee." "If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods." "The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:" "1. The professional refuses to repair or replace the item; "3. The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods; "4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity." "The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. The consumer is not then required to request the repair or replacement of the goods beforehand." "The consumer is not entitled to cancel the sale if the lack of conformity is minor." "Any period during which the item is immobilized for repair or replacement suspends the remaining warranty period until the repaired item is delivered." "The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code." "A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code)." "The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods." |
2.6 You must obtain a receipt for your shipment when you return the Products to us. Proof of postage is free, but without it, we may be unable to refund or compensate you if your item is lost in transit.