General Terms & Conditions of Sale

Please read these terms and conditions regarding your rights and obligations as well as limitations and exceptions that may apply to the sale of products from Vitamin Well Danmark ApS.

Last updated on 1 October 2026.

  1. APPLICABILITY AND GENERAL INFORMATION
    1. The present General Terms and Conditions (“Terms”) apply to all agreements entered into between you (“Customer”, “you”) and us, Vitamin Well Danmark ApS, Njalsgade 72A, 6. 2300 København S. (“Company”, “us”, “we”) regarding purchase and sale of products (“Products”) through www.barebells.dk (“Website”).
    2. As our Products are only meant for customers who are at least 18 years old and able to enter into binding legal contracts, you can only place an order if you meet these requirements. We deliver only within Denmark. We do not provide cross-border delivery outside this territory. However, Customers from other EU Member States may place orders on the same terms as local Customers if the order is delivered to an address within delivery territory set out in this clause or collected there by the Customer or its carrier.
    3. You must be a consumer as these terms and conditions apply only to consumers. The term “consumer” used here corresponds to the definition in Danish law.
    4. You accept the terms and conditions when you place an order by clicking the “ORDER WITH OBLIGATION TO PAY” button. Any other or conflicting terms and conditions do not apply unless expressly agreed otherwise in writing.
    5. The version of the Terms that applies to your order will be the version in effect on the Website when you place your order. We will not change the Terms that apply to your order after the order has been placed.
    6. You should print a copy of these terms and conditions or save them to your computer for future reference. We do not store the terms for you. Click here to print a copy of these terms and conditions.
  1. CONCLUSION OF CONTRACT
    1. The presentation of Products on the Website does not constitute a binding offer, but only an offer to place orders.
    2. You accept the terms and conditions when you place an order by clicking the “ORDER WITH OBLIGATION TO PAY” button. By doing so, you submit a binding offer to purchase the products shown in the order summary.
    3. After receiving your order, the Company will send you a confirmation by email with your order number and details of the Products you have ordered. This automatic order confirmation only confirms that the order has been received by the Company and does not constitute an approval of your order (so-called acceptance).
    4. The contract is only concluded when the Company accepts your order by a separate email or by sending the Products (whichever occurs first). We will accept or reject your offer within one (1) week after you have placed your order.
    5. We ensure that we describe all Products as accurately as possible. However, minor variations may occur. All Product images should be considered as examples. Product images may vary depending on the colour settings of your computer or digital device.
    6. The Company reserves the right to refuse approval of any order placed on the Website, including but without limitation, due to inaccurate or incomplete Product description, specifications or pricing and limited Product availability.
    7. Please contact the Company’s customer service department at hello@barebells.dk for assistance if you wish to request changes to your order. However, the Company cannot guarantee that changes to your order can be made. More information on returns and refunds etc. can be found under Clause 7 below.
  1. USE OF OUR PRODUCTS
    1. We only supply the Products for private use. Always read the label on all Products you have ordered from the Website before using or consuming them. Consult your doctor before using any product if you have allergies or the like.
  1. PRICES AND PAYMENT TERMS
    1. All prices published on the Website are subject to change without prior notice. The price charged for a Product will be the price in effect at the time the order is placed, as indicated during the check-out process and in your order confirmation e-mail.
    2. Prices shown on the Website include statutory VAT and all non-variable delivery, handling and other fixed costs and do not include variable (delivery) charges. The variable (delivery) charges, if any, will be added at check-out.
    3. The time of payment varies depending on the payment method you choose during the check-out process. The time is either before or after delivery.
    4. Your payment is handled by Shopify Payment with encryption and according to strict banking standards. We accept the following payment methods on the Website: card payment via MasterCard and VISA, Apple Pay, Google Pay, ShopPay, PayPal and Klarna.
    5. You represent and warrant that (i) the payment card information you provide to us is true, correct and complete, (ii) you are authorized to use such payment card for the purchase of Products, and (iii) any charges incurred by you will be paid by your payment card company.
    6. When you choose a payment service provider listed above, you will do so at your choice and as their customer. The terms and conditions (including privacy policies) of the service provider apply. As between you and us, it is your responsibility to consult the respective terms and conditions. We do not assume responsibility or liability for your use of, or the services provided by, the payment service provider of your choice.
  1. SHIPPING AND DELIVERY
    1. The Company will arrange delivery of the Products either to a delivery point or to your home in Denmark (depending on the shipping method offered and which one you choose). The Company currently only offers shipping within Denmark.
    2. We aim to deliver within two (2) to four (4) working days of confirmation of an order, unless otherwise agreed. All dates given for delivery of ordered Products are only approximate. If, unexpectedly, the delivery time exceeds thirty (30) days, you can cancel your order. In this case, you will be refunded the purchase price plus any shipping and handling costs (if you paid before delivery).
    3. The cost of each delivery method is clearly indicated during the ordering and checkout process. You will be charged for all shipping and handling fees indicated during the order- and check-out process.
    4. You are solely responsible for providing us with an accurate and accessible shipping address during the order checkout process. If the address information is not correct, you are obliged to reimburse the costs of failed delivery. If you want a new shipment of the Products, the new shipping costs will be charged again and will be the same as the original shipping costs.
    5. We reserve the right to charge for the costs of handling non-collected parcels (return freight, forwarding costs, etc.). Therefore, we charge a fee of maximum DKK 200 depending on weight if a package is not collected. Therefore, please note that if you cancel a purchase and wish to return the Products, you must first collect the package and then return it as described in these Terms.
  1. RIGHT OF WITHDRAWAL

You have the right to withdraw from an agreement in accordance with the following provisions:

Information on the right of withdrawal

Right of withdrawal:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us (Vitamin Well Danmark ApS, Njalsgade 72A, 6. 2300 København S., e-mail: hello@barebells.dk) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by letter or email). You may use our electronic function “Withdraw from the contract” on our Website (you can access this form by clicking here). It is not mandatory to use any specific form or method of contact, as long as your message is clear and unambiguous.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer). The reimbursement will be made without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from the contract. We may withhold reimbursement until we have received the Products back from you, or until you have provided proof that you have returned the Products, whichever occurs first.

We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

You must return the Products to us without undue delay and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period has expired. You will bear the cost of returning the Products. You are only liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
  1. RETURNS AND REFUNDS
    1. As we sell food products, the health and safety of our customers is very important to us. For health and hygiene reasons, we sell our products sealed. Therefore, we will only accept returns made in accordance with the above if the product is re-salable when we receive it. This means that the product packaging and the plastic seal/cellophane wrapping covering this packaging must be intact and must not have been broken or damaged.
    2. You can complain about product defects for up to three years from the date of purchase. You must submit a complaint within a reasonable time after the defect was discovered. In order for us to be obliged to remedy the defect, the defect must be original. If you wish to complain about a defective product, you can contact us at hello@barebells.dk or at the address stated above.
    3. You must receive a receipt for your postage when you return your goods to us. Proof of postage is free of charge, but without it we may not be able to process your refund or compensation if your goods are lost in transit.
  1. FRAUD
    1. All attempts at fraud will be reported to the police. The company reserves the right to cancel a purchase if a violation of the law is suspected.
  1. FORCE MAJEURE
    1. The Company is exempt from liability and other sanctions caused by obstacles beyond the Company's control that the Company could not reasonably have foreseen at the time of purchase and the consequences of which the Company could not reasonably have avoided or overcome.
  1. INTELLECTUAL PROPERTY RIGHTS
    1. All intellectual property rights, such as copyrights and trademarks, on the Website remain the property of Company, its affiliates or licensors. Any use of the Website or its content, including copying or storing such content in whole or in part, other than for your own personal, non-commercial use, is prohibited without the prior written permission of Company.
  1. ENFORCEMENT AND INVALIDITY
    1. Company's failure to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision.
    2. If any term in these Terms is held to be invalid or unenforceable, such term shall be deemed severable and shall not affect the validity and enforceability of any remaining term. Instead, the Parties shall undertake to replace the invalid provision with a valid provision that comes closest to the desired financial intent.
  1. APPLICABLE LAW AND LANGUAGE
    1. All matters arising from your use of this Website (including any agreements concluded between you and us via the Website) shall be governed by Danish law.
    2. All agreements are entered into in Dansih. Translations of these terms into other languages are for informational purposes only. In the event of contradictions between the Danish text and the translations, the Danish text shall prevail.
  1. KONTAKT
    1. All feedback, comments, customer service requests and other communications related to these Terms should be sent to: hello@barebells.dk. You can find more contact information below.
  1. DISPUTE RESOLUTION INFORMATION
    1. You are of course always welcome to contact our customer service if you have a complaint about a product that you have purchased from us. Our customer service can be contacted by telephone, email or regular mail. You can also file a complaint about a product that you have purchased from us with the Danish Competition and Consumer Authority's Center for Complaints Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Resolution via www.forbrug.dk.