Returns & Refunds
1. RIGHT OF WITHDRAWAL
You have the right to withdraw from an agreement in accordance with the following provisions:
Information about the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of withdrawal, you must inform us (Vitamin Well Danmark ApS, Njalsgade 72A, 6. 2300 København S., e-mail: hello@barebells.dk) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by letter or email). You may use our electronic function “Withdraw from the contract” on our Website (you can access this form by clicking here). It is not mandatory to use any specific form or method of contact, as long as your message is clear and unambiguous.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer). The reimbursement will be made without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from the contract. We may withhold reimbursement until we have received the Products back from you, or until you have provided proof that you have returned the Products, whichever occurs first.
We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.
You must return the Products to us without undue delay and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period has expired. You will bear the cost of returning the Products. You are only liable for any diminished value of the Products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Products.
2. RETURNS AND REFUNDS
2.1 As we sell food products, the health and safety of our customers is very important to us. For health and hygiene reasons, we sell our products sealed. Therefore, we will only accept returns made in accordance with the above if the product is re-salable when we receive it. This means that the product packaging and the plastic seal/cellophane wrapping covering this packaging must be intact and must not have been broken or damaged.
2.2 You can complain about product defects for up to three years from the date of purchase. You must submit a complaint within a reasonable time after the defect was discovered. In order for us to be obliged to remedy the defect, the defect must be original. If you wish to complain about a defective product, you can contact us at hello@barebells.dk or at the address stated above.
2.3 You must receive a receipt for your postage when you return your goods to us. Proof of postage is free of charge, but without it we may not be able to process your refund or compensation if your goods are lost in transit.